Customer Service

Hi, nice to have you here! We’ve listed the frequently asked questions below so you can find the answer to your question quickly and easily. Is your answer not listed here? Then check out how to get in touch with us at the bottom of the page. We will be happy to help you!

Hello, my name is Martijn! As a Human Kinetic Technologist I know better than anyone how annoying an injury can be. An aid can literally and figuratively support you. Curious about the possibilities? I would love to help you out!

Verzenden & Retourneren

How should I return?

You can register a return via our returns portal within 14 days of receiving the shipment.

You are given 2 options here:
1. You can exchange your product(s) for a different product or size.
2. You can return your product(s) and have the money refunded.

You will need your order number and e-mail address (used to place the order).

When returning always keep in mind our return rules and return conditions.

What are the return rules & return conditions for returns?

You can find the return rules and return conditions on this page.

How should I package my product to return it?

Use sturdy packaging, preferably the original packaging in which you received the order. That way the chance of damage is as small as possible and we can make someone else happy with it.

Never use the packaging of the item as shipping packaging!
If the returned product and / or packaging shows culpable damage, this will be reasonably deducted from the amount to be refunded.

How can I exchange my product for a different product/size?

Would you like to exchange the product for another product / size? No problem!

Please follow the steps below:
1. Order the right size / product directly in our webshop. You can search for the right product directly in the search bar.

2. Then return the wrong product / size via our returns portal. You will need your order number and e-mail address (used to place the order).

3. After registering your return, you will receive a return label. You stick this on the outer box. Then give this shipment to a parcel point or the parcel delivery service.

When we receive this return we will process this return as soon as possible. Once we have processed the return you will receive an email from us. This is the confirmation that the return has been processed. Then you will receive the purchase amount back into the payment account within a few days.

When returning, always observe our return rules and return conditions.

I registered my product for exchange through the returns portal. Now what?

We will receive your request via email and get to work for you. A new order will be made for you with the desired size or product and you will receive an email with the confirmation of this new order.

In addition, you will receive a second email with the subject ‘Payment Status’. In this email you will find a link ‘Click here to pay’ in the first paragraph. Click on this link to complete the payment for this order. Once this payment is successfully completed we will send the new order to you.

When the order that you have in your possession at the moment of request has been returned to us, the full purchase amount of this order will be credited to the payment account.

Of course you may also wait until you have received the new order and, if it does not fit or meet your expectations, return it to us together with the original order. This again saves the environment and your wallet.

Are there any costs associated with returning?

Yes, there are costs associated with returning your shipment. These costs vary by country, shipping method and carrier.

When you register your return in our returns portal you will see the costs for the return label. You will need your order number and e-mail address (used to place the order).

In our return portal you can use our shipping contracts we have with various carriers at home and abroad. You therefore pay a reduced rate via our returns portal compared with when you send your shipment back on your own.

My return has been (partially) rejected. How is this possible?

All returns are opened, reviewed and approved. If your return is not in accordance with our return rules and conditions returned to us, this return may in exceptional cases (partially) be rejected. We will then contact you.

I did not receive the product I ordered. And now?

How annoying that you did not receive the right product. We would like to solve this for you!

You can send us an email to info@probrace.nl with your order number and a picture of the product you received. This way we can more quickly identify what went wrong.

Ordering and Payment

How do I place an order?

Place the selected product in the shopping cart. Keep in mind that the correct size/color/silk/version and the correct number is entered.

Then go to your shopping cart, by clicking on the shopping cart icon. You are now in the shopping cart.

Here you check if you have put the right product variant in the cart. Is this correct? Then click on “Continue to checkout”. You are now in the check-out.

You can enter your personal data here to prepare the invoice. Check this carefully.

Would you like to send the order to an address? You can. Then click on “Send to a different address” at the bottom of the page.

Then select a shipping method. You can have the order shipped to a service point of your choice, but also to a private or business address.

And as a last item you choose a payment method. You can choose between several payment methods. More information about payment methods can be found here.

Ps. Do not forget to accept the terms and conditions.

Finally, click on “place order”. You will be redirected to the payment page. After payment your order is placed.

What payment methods are there?

You can choose from several payment methods in the check-out. These can be found here.

Still need some help?

Klanteservice Probrace Email

Neem contact met ons op

Uw vraag niet gevonden? Klik op onderstaande button en verstuur uw vraag via ons contactformulier. Wij ontvangen hier een e-mail van en komen hier z.s.m. bij u op terug.

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Wij staan u op graag telefonisch te woord. Wij zijn op werkdagen te bereiken van 9:00 tot 17:00 uur.

Bel ons: 085 40 11 911

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What customers say about us
  • Trust Icon


10 / 10

Super brace!

Less pain complaints.

8 / 10

I have had to get used to it, but it has the support that is so necessary. I will have to see a rheumatologist to determine whether this is the right treatment. For now I have the brave less pain complaints.

Fast delivery and good explanation online.

10 / 10

Fast delivery and good explanation online.

Fast delivery and quick contact after email...

8 / 10

Fast delivery and quick contact after email and received good advice Point for improvement, a pity that they could not sell any parts separately

A wide range from which I could choose an...

10 / 10

A wide range from which I could choose an ankle support. I was still unfamiliar and very clumsy with something like this but thanks to quick and friendly help from the probrace online store, I am now on my feet.

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