Customer Service

You can register a return within 14 days of receiving your order through our returns portal.

You will be given two options:

1. You can exchange your product(s) for another product or a different size.

2. You can return your product(s) and receive a refund.

For this, you will need your order number and the postcode (used for the order).

Please ensure that you follow our return rules and return conditions when making a return.

You can find the return rules and return conditions on this page.

Use a sturdy package, preferably the original packaging in which you received the order. This minimizes the risk of damage and ensures that we can make someone else happy with it.

Never use the item’s packaging as the shipping packaging!

Would you like to exchange your product for another item or a different size? No problem!

Follow these steps:

1. Go to our returns portal and specify which product you want to exchange.

2. Indicate the size or product you would like to exchange your current product for. Then, return the incorrect product/size through the returns portal.
   You will need your order number (including the letters ORD…) and postcode (used for the order).

3. After registering your return, you will receive a return label. Attach this to the outer box. Then, drop off the package at a parcel point or with the courier.

Once we receive the return, we will process it as soon as possible. You will receive an email confirmation once the return has been processed. If you are returning for a refund, the purchase amount will be refunded to your account within a few days. If you are exchanging, you will receive a confirmation of the new order.

Please make sure to follow our return rules and conditions when making a return.

Yes, there are costs associated with returning your shipment. These costs vary depending on the country, shipping method, and carrier.

In our returns portal, you can take advantage of our shipping contracts with various carriers both domestically and internationally. Therefore, you will pay a reduced rate through our returns portal compared to returning the shipment on your own.

All return shipments are opened, inspected, and evaluated. If your return does not meet our return rules and conditions, it may be (partially) rejected in exceptional cases.

If this happens, we will always contact you via email with an explanation and photos to come to a mutual agreement.

We are sorry that you did not receive the correct product. We would like to resolve this for you!

Please send us an email at info@probrace.nl with your order number and a photo of the product you received. This way, we can quickly trace what went wrong and ensure the correct product is sent to you.

All returns will be opened, inspected, and checked within 14 working days. Once your return has been processed, you will receive a notification via email.

We ship to various countries within Europe and a number of countries outside of Europe. For a full list of the countries we ship to, please refer to our shipping information on the website.

Place the selected product in the shopping cart. Make sure the correct size/color/side/variant is selected.

Then go to your shopping cart by clicking the cart icon. You will now be in the shopping cart.

Here, check if you have the correct product variant in your cart. If everything is correct, click “Proceed to checkout.” You are now in the checkout.

Fill in your personal details to create the invoice. Please double-check these carefully.

If you want the order shipped to a different address, you can do that. Click on “Ship to a different address” at the bottom.

Next, select a shipping method. You can choose to have the order delivered to a service point, or to a private or business address.

Finally, select a payment method. You can choose from various payment options. More information about payment methods can be found here.

P.S. Don’t forget to accept the terms and conditions.

Lastly, click “Place order.” You will be directed to the payment page. After payment, your order is confirmed.

You can choose from various payment methods in the checkout. You can find them here.

Once your order has been shipped, unfortunately, it is no longer possible to cancel it. Once your order is delivered, you can return it and request a refund.

Unfortunately, it is not possible to reimburse an order via the webshop with the insurance company, as we do not have contracts with insurers domestically or internationally.

However, our parent company, Leuk Orthopedie, does have contracts with insurers. You can contact them (if you have Dutch health insurance) for more information about reimbursements.

Our opening hours are:

Please note: Opening hours may vary during holidays.