We do our best to help you or the person who cares / supports you satisfactorily and to provide an adequate provision. However, you may not be satisfied with the facility provided and / or the associated services. If you are unable to solve the problem together, you can file a complaint. You can:

  • In writing, attn. The Complaints Committee

ProBrace
Attn The Complaints Committee
Wiekenweg 61
3815 KL Amersfoort (The Netherlands)

  • Mail to complaints@probrace.nl
  • Submit orally by calling +31 (0) 85 4011 911

Procedure of the complaints committee

After receiving your complaint, our internal complaints committee will handle your complaint by sending you a confirmation of receipt. The complaints committee will try to find a solution with you as soon as possible, but no later than within 14 days. If this does not lead to a solution, she will proceed to a hearing. The committee’s decision will be fed back to you in writing.

If you do not wish to comply with the decision of the complaints committee, the dispute can be submitted to the disputes committee webshop of the SGC, in The Hague (via www.sgc.nl) or to the disputes committee via the European ODR Platform, via http://ec.europa.eu/consumers/odr/.

Procedure of the SGC Disputes Committee

The procedure of the Disputes Committee is the same as that of the Complaints Committee. An important difference, however, is that the decision of the disputes committee is binding for ProBrace. For more details about the working method of the Disputes Committee, we refer to www.degeschillencommissie.nl

Newsletter

Sign up for our newsletter and stay informed of the latest news, best tips and offers.

Receive marketing communications that we think you will be interested in.

Receive important information about your orders and account.

You can always change these options by clicking the unsubscribe link in the footer of the emails. For more information check out our terms and conditions or privacy policy.

What customers say about us Trust

Prima brace

10 / 10

Prima brace. Fijne stof en helpt echt bij mijn tennis elleboog

Overzichtelijke website en snelle…

10 / 10

Overzichtelijke website en snelle levering.

Super product

10 / 10

Super product. Doet wat het moet doen

Snelle levering en alles naar wens

10 / 10

Snelle levering en alles naar wens

Levertijd bleek veel langer dan…

2 / 10

Levertijd bleek veel langer dan beloofd. Mail gestuurd dat ik de bestelling daarom wilde annuleren. Positief is dat ik snel een creditnota en terugbetaling kreeg. Een persoonlijke reactie heb ik niet gekregen.

Leave a review