Orliman Boxia Plus Drop Foot Support
10/10
Very fast order fulfillment, everything as described, it was exactly what I needed, it was a really good purchase
Warranty
All items sold by us are covered by the statutory warranty. Some items may also be covered by a manufacturer’s warranty. Any manufacturer’s warranty provided does not affect the statutory warranty. The statutory warranty means that the item must meet the expectations that you may reasonably have of it, within the intended use of the product. The expected period of use strongly depends on the type of product and the price-quality ratio. Each warranty request will be assessed individually. As a guideline for the expected period of use, the table below is generally used.
| Silicone hygiene products | 6 weeks |
| Braces without rigid support or hinges, all neoprene braces, prefabricated insoles | 6 months |
| Other braces | 12 months |
If, after reviewing the warranty request, it appears that the item shows defects within the expected period of use, ProBrace will submit a warranty claim to the manufacturer. If the claim falls under the statutory or manufacturer’s warranty, ProBrace will repair or replace the item free of charge. If repair or replacement is not reasonably possible, we will refund the purchase amount.
Excluded from this warranty arrangement are normal wear and tear, defects caused by incorrect use, external causes such as water damage, dropping the product, lightning strike, etc., or use without observing the warnings and instructions in the relevant manuals.
To make a claim under our warranty arrangement, please follow these steps:
- Send your request by email to info@probrace.nl or call +31 (0)85 4011 911.
- Please include your order number and a clear description of the complaint, supported by clear images.
- You will receive a reply by email within 48 hours, excluding weekends and public holidays.
The above warranty arrangement does not affect your other statutory rights.
What customers say about us
E un ottimo prodotto che aiuta a…
10/10
E un ottimo prodotto che aiuta a sostenere il piede in caso che bisogna ricuperare il movimento giusto.Il vostro prodotto e consigliato dalle migliori…
Useful brace
8/10
After several nights of use, I’m still getting used to the brace. It’s not comfortable to sleep in all positions, but the elbow pain…
First Class Service
10/10
Pro Brace is a very efficient and professional supplier of its products. It is a pleasure to do business with them
Your assist my request with very…
10/10
Your assist my request with very profesional response, detail in product expanation and diligently response
Frequently Asked Questions
You can register a return shipment within 14 days after receiving your order through our return portal. You will be given two options:
- You can exchange your product(s) for another product or a different size.
- You can return your product(s) and receive a refund.
You will need your order number and the postcode used when placing the order.
Please always follow our return guidelines and return conditions when sending items back.
How should I package my product to return it? +
Use sturdy packaging, preferably the original shipping box in which you received your order. This minimizes the risk of damage and allows us to make someone else happy with the product. After it has been returned, the item must still be suitable to be offered as a new product.
Never use the product’s own packaging as the shipping box! If the product packaging becomes damaged, replacement costs may be charged.
What are the return conditions for returning a product? +
Return Conditions
- If reasonably possible, the product must be returned in its original condition and undamaged, in the most original and undamaged product packaging.
- It must be reasonably possible to resell your returned item without any additional handling.
- The product packaging may never be used as the shipping box. There must always be an extra outer shipping box around the product to prevent damage to the product and/or its packaging. You can use the shipping box we originally used to send the product to you.
How can I exchange my product for another product or size? +
Would you like to exchange the product for another size or a different product?
You can easily use our exchange service. Please follow the steps below:
- Go to our returns portal and indicate which product you would like to exchange.
- Next, select the size or the alternative product you would like to receive in exchange for your current product. For this step you will need your order number (including the letters ORD..) and your postal code. You can find these details on the packing slip.
- After you have indicated which product you would like to exchange and what you would like to receive in return, you can choose a return label from a carrier at a reduced rate.
Once you have purchased the return label, you will receive it by e-mail.
- If you selected a printable return label, please print the label and attach it to the outside of the shipping box.
- If you selected a non-printable return label, you do not need to print anything. Simply take your parcel to a parcel shop and have the QR code or barcode from the document in the e-mail scanned. The employee at the parcel shop will print the label for you and attach it to the box.
Important: always keep the drop-off receipt until your return has been fully processed. This serves as proof that you handed over the parcel.
Once we have received your return, we will process it as soon as possible (within a maximum of 5 working days). After processing your return, you will receive a new order confirmation containing the product you exchanged your original item for.
For the first exchange, no additional shipping costs will be charged. This order confirmation also confirms that your return has been successfully processed.
As soon as you receive this confirmation and the product is in stock (if a product is not in stock, it will be indicated with the word “backorder” on the product page), your order will be collected by the carrier the same day at 17:00 (5 PM).
Price difference when exchanging
If you exchange your product for a more expensive item, you will receive a separate e-mail containing a payment link for the price difference.
If the product you exchange for is cheaper, you will receive a separate e-mail confirming that the price difference will be refunded to you.