Privacy policy

Through our store privacy-sensitive data or personal data are processed. ProBrace considers a careful handling of personal data of great importance. Personal data are therefore carefully processed and secured.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we:

– clearly specify our purposes before we process personal data, through this privacy notice;
– limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
– seek your explicit consent to process your personal data first in cases where your consent is required;
– take appropriate security measures to protect your personal data and require the same of parties who process personal data on our behalf;
– respect your right to access, correct or delete your personal data at your request.

ProBrace is the data controller. In this privacy statement we explain what personal data we collect and use and for what purpose at the web store We advise you to read it carefully.

If you have any questions, or want to know exactly what we keep of you, please contact ProBrace.

Order processing

When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this purpose, we use your e-mail address, telephone number, billing address, date of birth, name and address information, gender and payment information. We do this based on your consent. We keep this information until your order is completed. We keep certain customer data longer in connection with the legal tax retention obligation.

Provision to third parties
We work together with certain companies who may receive your personal data mentioned above from us.


We would like to send you advertising about offers and new products or services. We do this:

– by e-mail
– via social media

You can object to this advertising at any time. Every email contains an unsubscribe link. You can block us or use the unsubscribe option.

Disclosure to other companies or institutions

With the exception of the partners mentioned above, we do not under any circumstances give your personal data to other companies or institutions, except if we are required to do so by law (for example, if the police require it in the case of suspected crime).


We keep statistics on the use of our web shop.

Social media buttons are included in our webshop. The operators of these services use these buttons to collect your personal data.


Our store uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But they also allow us to see that you are visiting us again.

When you visit our web store for the first time, we show a message explaining cookies. Here we will ask for your consent to the use of these cookies.

You can disable cookies through your browser, but some things in our webstore will not work properly then.

Google Analytics

We use Google Analytics to track how visitors use our web store. We have a processing agreement with Google. In this agreement are strict agreements about what they are allowed to track. We allow Google to use the Analytics information for other Google services. We do not let Google anonymize the IP addresses.


Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust the security and pay close attention to what can go wrong.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

Accessing, modifying and deleting your data

If you have any questions or want to know what personal data we hold about you, you can always contact us. Please see the contact details below.

You have the following rights:

  • to receive an explanation of what personal data we hold and what we do with it
  • to see the exact personal data we hold
  • to correct mistakes
  • to request the deletion of out of date personal information
  • To withdraw consent
  • object to certain uses

Please make sure that you always clearly state who you are, so that we can be sure that we are not modifying or deleting data about the wrong person.

Filing a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.

Contact details:
Wiekenweg 61
3815 KL Amersfoort


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What customers say about us
  • Trust Icon


10 / 10

Super brace!

Less pain complaints.

8 / 10

I have had to get used to it, but it has the support that is so necessary. I will have to see a rheumatologist to determine whether this is the right treatment. For now I have the brave less pain complaints.

Fast delivery and good explanation online.

10 / 10

Fast delivery and good explanation online.

Fast delivery and quick contact after email...

8 / 10

Fast delivery and quick contact after email and received good advice Point for improvement, a pity that they could not sell any parts separately

A wide range from which I could choose an...

10 / 10

A wide range from which I could choose an ankle support. I was still unfamiliar and very clumsy with something like this but thanks to quick and friendly help from the probrace online store, I am now on my feet.

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