Orliman Boxia Plus Drop Foot Support
10/10
Very fast order fulfillment, everything as described, it was exactly what I needed, it was a really good purchase
Privacy policy
Through our online store, privacy-sensitive data also known as personal data is processed. ProBrace considers careful handling of personal data to be of great importance. Personal data is therefore processed and secured by us with the utmost care.
In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that we:
- Clearly specify our purposes before we process personal data, via this privacy policy
- Limit the collection of personal data to only the data necessary for legitimate purposes
- First ask for your explicit consent to process your personal data in cases where your consent is required
- Take appropriate security measures to protect your personal data, and also require this from parties that process personal data on our behalf
- Respect your right to request access to, correction of, or deletion of your personal data
ProBrace is the controller responsible for processing your data. In this privacy policy, we explain which personal data we collect and use, and for what purpose, within the online store https://www.probrace.nl/. We recommend that you read this privacy policy carefully.
If you have any questions, or would like to know exactly what data we hold about you, please contact ProBrace.
Processing your order
When you place an order with us, we use your personal data to process it correctly and according to your wishes. We may provide your personal data to our delivery service to have the order delivered to you. We also receive information regarding your payment from your bank or credit card company.
For this purpose, we use your email address, telephone number, billing address, date of birth, name and address details, gender and payment information. We do this on the basis of your consent. We store this information until your order has been completed. Certain customer data is kept longer due to the statutory tax retention obligation.
Sharing with third parties
We work with certain companies that may receive the above-mentioned personal data from us.
Marketing
We would like to send you marketing communications about offers and new products or services. We do this:
– by email
– via social media
You may opt out of these marketing messages at any time. Every email contains an unsubscribe link. You can also block us or use the unsubscribe option to stop receiving promotional messages from us.
Sharing with other companies or institutions
Except for the partners mentioned above, we do not provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require it as part of a criminal investigation).
Statistics
We keep statistics about the use of our online store.
Social media buttons are included in our online store. The administrators of these services collect your personal data through these buttons.
Cookies
Our online store uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. They also allow us to see when you revisit our site.
When you first visit our online store, we display a notification explaining cookies. We ask for your consent to use these cookies.
You can disable cookies through your browser settings, but please note that some features of our online store may not function properly without them.
Google Analytics
We use Google Analytics to track how visitors use our online store. We have concluded a data processing agreement with Google. This agreement contains strict arrangements about what Google may track. We allow Google to use the Analytics information obtained for other Google services. We do not anonymize IP addresses before sending them to Google.
Security
The security of personal data is of great importance to us. We ensure that your data is properly secured with us. We continually adjust our security measures and pay close attention to what could go wrong.
Changes to this privacy policy
We reserve the right to make changes to this privacy policy. We recommend consulting this privacy policy regularly so that you remain aware of any changes. We will do our best to also announce changes separately.
Accessing, modifying and deleting your data
If you have any questions or want to know which personal data we hold about you, you can always contact us using the details below.
You have the following rights:
– to receive an explanation of which personal data we hold and what we do with it
– to access the specific personal data we have
– to correct errors
– to delete outdated personal data
– to withdraw consent
– to object to certain uses of your data
Please make sure to clearly identify yourself, so that we can be sure we do not modify or remove data belonging to the wrong person.
Submitting a complaint
If you feel that we are not helping you correctly, you have the right to submit a complaint to the supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact details
ProBrace
Wiekenweg 61
3815 KL Amersfoort
info@probrace.nl
What customers say about us
E un ottimo prodotto che aiuta a…
10/10
E un ottimo prodotto che aiuta a sostenere il piede in caso che bisogna ricuperare il movimento giusto.Il vostro prodotto e consigliato dalle migliori…
Useful brace
8/10
After several nights of use, I’m still getting used to the brace. It’s not comfortable to sleep in all positions, but the elbow pain…
First Class Service
10/10
Pro Brace is a very efficient and professional supplier of its products. It is a pleasure to do business with them
Your assist my request with very…
10/10
Your assist my request with very profesional response, detail in product expanation and diligently response
Frequently Asked Questions
You can register a return shipment within 14 days after receiving your order through our return portal. You will be given two options:
- You can exchange your product(s) for another product or a different size.
- You can return your product(s) and receive a refund.
You will need your order number and the postcode used when placing the order.
Please always follow our return guidelines and return conditions when sending items back.
How should I package my product to return it? +
Use sturdy packaging, preferably the original shipping box in which you received your order. This minimizes the risk of damage and allows us to make someone else happy with the product. After it has been returned, the item must still be suitable to be offered as a new product.
Never use the product’s own packaging as the shipping box! If the product packaging becomes damaged, replacement costs may be charged.
What are the return conditions for returning a product? +
Return Conditions
- If reasonably possible, the product must be returned in its original condition and undamaged, in the most original and undamaged product packaging.
- It must be reasonably possible to resell your returned item without any additional handling.
- The product packaging may never be used as the shipping box. There must always be an extra outer shipping box around the product to prevent damage to the product and/or its packaging. You can use the shipping box we originally used to send the product to you.
How can I exchange my product for another product or size? +
Would you like to exchange the product for another size or a different product?
You can easily use our exchange service. Please follow the steps below:
- Go to our returns portal and indicate which product you would like to exchange.
- Next, select the size or the alternative product you would like to receive in exchange for your current product. For this step you will need your order number (including the letters ORD..) and your postal code. You can find these details on the packing slip.
- After you have indicated which product you would like to exchange and what you would like to receive in return, you can choose a return label from a carrier at a reduced rate.
Once you have purchased the return label, you will receive it by e-mail.
- If you selected a printable return label, please print the label and attach it to the outside of the shipping box.
- If you selected a non-printable return label, you do not need to print anything. Simply take your parcel to a parcel shop and have the QR code or barcode from the document in the e-mail scanned. The employee at the parcel shop will print the label for you and attach it to the box.
Important: always keep the drop-off receipt until your return has been fully processed. This serves as proof that you handed over the parcel.
Once we have received your return, we will process it as soon as possible (within a maximum of 5 working days). After processing your return, you will receive a new order confirmation containing the product you exchanged your original item for.
For the first exchange, no additional shipping costs will be charged. This order confirmation also confirms that your return has been successfully processed.
As soon as you receive this confirmation and the product is in stock (if a product is not in stock, it will be indicated with the word “backorder” on the product page), your order will be collected by the carrier the same day at 17:00 (5 PM).
Price difference when exchanging
If you exchange your product for a more expensive item, you will receive a separate e-mail containing a payment link for the price difference.
If the product you exchange for is cheaper, you will receive a separate e-mail confirming that the price difference will be refunded to you.