Shipping costs are unfortunately inevitable, but by choosing smartly you get the most out of shipping. In the check-out process you will be shown various carriers and shipping options. The shipping and handling costs can vary per order.

The Netherlands

 PostNL  DHL
 Delivery by letter in the letterbox with stamp (without Track & Trace)  €1,95  –
 Delivery via letterbox package (incl. Track & Trace)  €3,95  €3,95
 Service point delivery  €3,95  €3,95
 Delivery via package  €3,95  €3,95
 Evening delivery  €6,95  €6,95
 Pick up by appointment at ProBrace in Amersfoort, NL  Free  Free



 PostNL  DHL
 Service point delivery  €3,95  €3,95
 Delivery via package  €4,95  €4,95
 Delivery via letterbox package  € –  €6,95
 Pick up by appointment at ProBrace in Amersfoort, NL  Free  Free


 PostNL  DHL 
 Service point delivery  €3,95  €3,95
 Delivery via package  €4,95  €4,95
 Pick up by appointment at ProBrace in Amersfoort, NL  Free  Free


Other countries

 PostNL  DHL
 Austria  €9,95  €12,95
 France  €9,95  €19,95
 United Kingdom  €12,95  €14,95
 Luxembourg  €12,95  €12,95
 Denmark  €14,95  €29,95
 Italy  €14,95  €24,95
 Spain  €19,95  €24,95
 Portugal  €19,95  €24,95

For different destinations, you can always contact us.
(All our shipping costs include VAT)


ProBrace ships worldwide on request! If the desired destination is not in the overview above, please contact us for a custom quote. Note: Import taxes may still have to be paid in the country of destination.

When you choose the shipping method evening delivery, we apply the policy ‘ordered before 5 p.m., delivered tomorrow’. If you place an order on a working day before 5 p.m., we will present the order to the carrier the same day. Do you order after 5 pm? Then the order will be presented to the carrier on the next working day. The carrier will process the order at the sorting center as soon as possible and deliver it – in all probability – the next working day in the evening at the indicated delivery address. The delivery time may differ per carrier, but usually this is between 5.30 pm – 10.00 pm. Please observe the T&T information on the carrier’s website for this.

With an order in the Netherlands, Belgium and Germany (with the exception of evening deliveries) above € 50, all shipping and handling costs will be canceled! This is (unfortunately) not yet applicable for all other countries.


Your order will be shipped via PostNL or DHL . Depending on what you order and to which address the order should be sent, you will see various shipping options in the check-out. This way you always choose the carrier and the shipping process yourself (mail, letterbox package or package).

Do you need your order urgently? Always choose shipping per package, this is the fastest shipping method. Packages are given priority (in case of crowds) over letterbox packages and letter post by all carriers. As soon as your order is ready for shipment, you will receive an email with the Track & Trace code, so you can easily track your order.

We ship worldwide and via different carriers, please contact us for the most current shipping rates.

Are you not at home when your package is delivered? Then the carrier will try to deliver the package to your immediate neighbors as standard. Is this not possible too? Then the delivery person will leave a message for you. For the most current information, please refer to the Track & Trace information of the carrier.

Collection from ProBrace is only possible by appointment, within the indicated opening hours. As soon as your order is ready, we will contact you to schedule a collection appointment. The collection is completely free of charge.

ProBrace tries to ship your order (if in stock) within 1 working day and we apply the policy ‘ordered before 17:00 on working days, delivered tomorrow! *’ . However, the exact delivery times are stated separately for each product and are visible on the product pages (after choosing the correct product variant). We only process your order after receiving a successful payment. If your product is (temporarily) unavailable or deviates from the standard delivery times, we will inform you about this.

* If you place a successful order and payment at ProBrace before 5 pm, we will ship the order (if in stock) the same working day. In the Netherlands, this shipment is usually delivered the next day. In other countries, depending on the chosen carrier, it may take longer. It is also possible that shipments from the carrier are delayed. You will be kept informed about this by the Track & Trace page. Without extraordinary factors, you can expect the following delivery schedule:

Day of order (before 5 pm)
Day of receipt
 Monday  Tuesday
 Tuesday  Wednesday
 Wednesday  Thursday
 Thursday  Friday
 Friday  Saturday
 Saturday (before 11.59 pm)  Tuesday
 Sunday (before 11:59 pm)  Tuesday

Canceling an order is free of charge as long as it has not yet been sent. If you cancel the order after it has been sent to you, you must refuse the package upon delivery. If ProBrace has already received a payment from you, we will refund the entire purchase price (incl. Shipping costs) within 14 days after cancellation.


In the unlikely event that you are not satisfied with the order, you have 14 days to return (part of) your order. You can return via our return portal. You will find the link to the return portal at the bottom of the last email you received from us, with the subject; “Your order [order number] has been delivered”.

Here you can easily create a shipping label without paying directly, after which you hand in the letterbox package or package at the chosen drop-off point (PostNL or DHL). You pay € 4.95 for returns from the Netherlands, and € 6.95 for returns from Belgium and Germany. We settle these costs with the refund of your return shipment.

ProBrace will refund the entire purchase price, including the calculated shipping and payment costs. The shipping costs for returning are for your account. The shipping and payment costs are also at your expense when returning part of your order. The purchase price of the part of the order returned by you will be refunded to you. In that case, shipping and payment costs are not refundable.

However, if you want to determine yourself with which you return the package, the return costs are fully for your account. You send the package to:

Returns department
Wiekenweg 61
3815 KL Amersfoort
The Netherlands

If you choose not to offer your package via our return portal, but to send it to us via a Post Office or other delivery point, you will receive a Track & Trace code. If you choose to send the return without a Track & Trace code, the shipping process is entirely at your own risk. Without a Track & Trace code, we cannot check what happened to your return during the shipping process. Therefore, keep this code safe. If the return does not arrive at our place, we can therefore not process your return and any refund.

At ProBrace you have a cooling-off period of 14 days to return the product without giving reasons, starting on the day after delivery. An exception to this are personalized / customized products and all toe items related to hygiene, if the seal is broken. The product can, if reasonably possible, be returned in its original condition and undamaged, in the most original packaging possible. If the returned product shows culpable damage, this will be reasonably deducted from the amount to be refunded. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.


The IBAN number you provide for the refund must be the same as the account number of which you made the payment to ProBrace. This is due to possible fraud with refunds.

Any amounts already paid will be refunded to you as soon as possible, but no later than 14 days after your cancellation notice. We may wait to refund until we have received the products or you have demonstrated that you have returned the goods, whichever comes first. We will refund you with the same payment method as you originally paid, as far as technically possible.


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