We do our best to help you or the person who cares / supports you satisfactorily and to provide an adequate provision. However, you may not be satisfied with the facility provided and / or the associated services. If you are unable to solve the problem together, you can file a complaint. You can:
- In writing, attn. The Complaints Committee
ProBrace
Attn The Complaints Committee
Wiekenweg 61
3815 KL Amersfoort (The Netherlands)
- Mail to complaints@probrace.nl
- Submit orally by calling +31 (0) 85 4011 911
Procedure of the complaints committee
After receiving your complaint, our internal complaints committee will handle your complaint by sending you a confirmation of receipt. The complaints committee will try to find a solution with you as soon as possible, but no later than within 14 days. If this does not lead to a solution, she will proceed to a hearing. The committee’s decision will be fed back to you in writing.
If you do not wish to comply with the decision of the complaints committee, the dispute can be submitted to the disputes committee webshop of the SGC, in The Hague (via www.sgc.nl) or to the disputes committee via the European ODR Platform, via http://ec.europa.eu/consumers/odr/.
Procedure of the SGC Disputes Committee
The procedure of the Disputes Committee is the same as that of the Complaints Committee. An important difference, however, is that the decision of the disputes committee is binding for ProBrace. For more details about the working method of the Disputes Committee, we refer to www.degeschillencommissie.nl
